Support
If you have a question or concern that is system or service related, please e-mail us at europevacations@cwtsatotravel.com.
Note: If you are requesting travel arrangements, please complete a Trip Request.
Hours of Operation
Opening hours are Monday – Friday from 0800-1600hrs CET. Closed on German Holidays. If you have an emergency and your flight is leaving within 24hours and are unable to contact us during our office hours, please contact the airline directly.
Emergency Contact
If you have an emergency and your FLIGHT is leaving within 24 hours and are unable to contact us during our office hours, please contact our Emergency Service Center :
- Collect 1-210-877-3357 or in CONUS Toll Free 866-422-9428.
If you have an emergency and your NON-AIR trip is leaving within 24 hours and are unable to contact us during our office ours, please see below list of emergency numbers from our vendors:
| Vendor |
Number |
Operating Hours |
| Paris Tours |
0681 940 638 48 |
24/7 |
| ITS |
02203 428 00 |
Mon-Fri 09:00-20:00, Sat and Sun 09:00-16:00 |
| FTI |
01805 384 500 |
Daily 08:00 - 24:00hrs |
| TUI |
01805 884 266 |
Daily 08:00 - 22:00hrs |
| Discount Travel |
01805 033 366 |
Daily 08:00 - 22:00hrs |
| DerTour |
01805 7666 |
Daily 08:00 - 20:00hrs |
| 1-2-Fly |
01805 120 123 |
Daily 08:00 - 22:00hrs |
| Trafalgar |
1 866 544 4434 |
Mon-Fri 05:30-17:30, Sat 06:00-16:00, Sun 07:00-14:00 |
| Royal Caribbean |
069 920 071 0 |
Mon-Fri 08:00-19:00, Sat 09:00-14:00 |
| Norwegian Cruise Line |
0173 88690109 |
Only on Weekend! |
| Norwegian Cruise Line |
0611 36070 |
Mon-Fri 09:00-19:00, Sat 09:00-14:00 |
| MSC |
089/8563550 |
Mon-Fri 0900-1900/Sat 0900-1400 |
How to Book Air Reservations
Book your airline reservations on line using the AIR button. Once your reservation is made, you will receive an Email confirmation. To make any changes or cancel the reservation you will need to contact the SatoVacations Fulfillment Center by e-mail.
Don't let a great offer slip by. Before you contact us be sure you check out our Holiday Specials to access our hot deals. When you've found your dream vacation, complete a Trip Request to submit your request via e-mail.
Remember - air , cars and hotels only reservations can be booked online.
If you are in the US, we have great deals for you at www.SatoVacations.com.